11 Organizational structure

11.4. Complaints handling body

An ABC must ensure that the monitoring, recording, investigating and taking of proper actions in case someone (a member) is breaching the ABC rules, is done by an established committee following an established procedure.

For instance, many ABCs have ethical, or complaint commissions. In practice, the complaint body may be the board of directors, or a different committee, appointed or elected by the general assembly of the ABC.

When considering how to handle the complaints issue, one must be aware that many of the complaints will be against ABC members. Therefore, a member involved in a complaint cannot be part of the group dealing with the given complaint.

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